All orders are shipped within 2 -3 business days, Monday – Friday 8am – 5pm.
The rate charged for the shipping of your order is based on your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Return and Refunds
How to Return an Item
The item must be in its original condition and in the original box to be returned, unless there is a manufacturer defect. You need to contact us within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- Mail your return item to:
Silver Magnolia Medical Products
14211 Aston Street
Houston, TX 77040
- Please include a letter stating the reason for the return and the original receipt.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit card information
How Is My Information Used?
Your information is only used to fill your order. We do not sale or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.